Service
By people who know best
Upgrades
We provide software updates for ProPIPE+ and WinCan Embedded reporting software, to keep your systems up-to-date with all the latest features.
Retermination
Rod
Service & Repair
Our Proteus™ and SOLOPro+ Service Plans provide peace of mind, minimise costly downtime for your business and maintain your equipment in peak condition
Yourself
Customers can bring their equipment to either of our service centres. Before setting out on your journey, check out our opening times and location map.
Drop-off
Collection
Minicam can arrange for a third party courier collection from your premises to either of our service centres. The collection is chargeable (full details and prices on request) and obviously the cost will vary depending on the weight of the equipment and collection location.
Courier
Booking
To help you manage your workflow and minimize downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect.
Advanced
Booking
To help you manage your workflow and minimize downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect.
Online
Getting your equipment to us
UK CUSTOMERS ONLY
Genuine Parts
Our global partners use only genuine Minicam parts and carry a stock of commonly used parts. Party orders are dispatched same-day from our UK factory.
Fast turnaround
Equipment is serviced and repaired quickly with a fast turnaround to minimise downtime for your business.
Trained Technicians
Service technicians are trained to Minicam's exacting high standards.
How-to Videos
Our support for you also includes technical sheets and 'How-to' videos s
Service Local to You
North
South
Mobile
95% of UK customers are less than
3 hours from Minicam Service
About Our Service
Highly respected within the industry, Minicam has an enviable reputation for quality servicing and repair, with a quick turnaround time to minimize equipment downtime for our customer's. Service and repair is available at our Northern and Southern Centres, we also operate a fully equipped mobile service van to provide our customers with nationwide* service support.
Skilled Technicians
Our teams of highly skilled technicians are experienced and knowledgeable in all aspects of fault-finding and diagnostics, and take great pride in getting customer's equipment up and running, and back to work quickly. During the strip down of equipment, the technicians meticulously check for wear and tear of parts, and will advise customers of any maintenance issues that need attention.
Preventative Maintenance
For Your Peace of Mind
Every business wants to be successful and provide its customers with the best possible service and turnaround times, this can only be achieved by reducing downtime to a minimum. Equipment not in use, due to damage, failure or waiting to be tested and repaired, can be costly and inconvenient to your business. Preventative maintenance regular performed on your Proteus and SOLOPro+ kit will lessen the likelihood of failure. For your peace of mind, we recommend you taking out a Proteus Service Plan with us, to keep your equipment in tip-top condition ready for work in challenging environments.
Don't Wait For This To Happen
These examples show (clockwise from top left) internal gear in a non-serviced crawler, a worn rod roller, worn camera hose and the worn sheath of a cable. Regular servicing would have eliminated the major cost required to repair these to full working order.
Service Plans
Minicam provides services at 6 or 12 monthly intervals based on the usage of the crawler system.
The Proteus Service Plan includes:
• Same days service - minimum downtime
• De-grease and wash down
• All labour included in the service
• Crawler/camera strip down to check wear and tear
• Full seal kits installed during the re-build
• All fixings replaced during the service
• Oils, grease and Loctites
Technical Help
If you are struggling to get the best from your equipment, or concerned that your kit is experiencing a fault, our technicians are happy to provide technical assistance. Although, in the first instance before contacting us, please refer to your Original Instruction Manual provided with your equipment, or available to download here, which will probably answer your query.
FM Conway have worked with Minicam now for over 10 years. The service and customer care has been second to none, wether it be a bolt required, tailoring a van-fit to meet our requirements or a full crawler service, nothing has ever been too much for the guys at Minicam.
Since the Southern Service Centre opened, Liam and his team are always only a call away and everything is done in a professional and timely manner. I couldn’t recommend them highly enough.
We look forward to working with Minicam on new vans and projects in the future.
Jack Stapley CCTV & Operations Planning Manager
We have worked with Minicam for 18 years and have built up an excellent relationship with the team. They provide a great service and turnaround time is always fast. They also have a fantastic range of products, we highly recommend them.
Gary McDermott Managing Director UK Drainage
Anglian Water reacts to more than 80000 blockages every year. Every Field Technician has a Minicam solo pro to ensure they can find the source of the problem and restore service quickly for our customers. My personal experience with Minicam has been positive, they understand our needs and work closely with us to ensure our cameras are repaired and returned to us as quickly as possible.
Thank you Minicam for your exceptional customer service!
Ben Hatfield-Wright
Water Recycling Networks Programme Manager
Happy Customers
What they're saying
Spare Parts
Customers can purchase spare parts and accessories from our Northern Service Centre in Golborne, near Warrington and our Southern Service Centre in Dartford, Kent. Alternatively customers can order parts and accessories by telephone on +44 (0) 1942 720524 for next day delivery*. Minicam Dealers can order online from our parts shop.